Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizzafactory-eat.click, place orders, use our digital services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable federal and state regulations.

1. About Us

Pizza Factory is a food service business operating in the United States. We provide online food ordering, delivery, and related services through our website and digital platforms.

2. Information We Collect

We collect various categories of information in the course of operating our food service business and maintaining our website. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us for support, we may collect the following personal identification details:

• Full name — to personalize your experience and process your orders
• Email address — to send order confirmations, receipts, promotional offers, and service-related communications
• Phone number — for delivery coordination, order updates, and customer support purposes
• Delivery address and billing address — to fulfill your food orders accurately and process payments
• Date of birth (if provided) — to verify age requirements and offer birthday promotions
• Username and password — to secure your account and authenticate your identity

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing name and address associated with your payment method
• Transaction history and order records

We do not directly store your full credit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. Please refer to the relevant processor's privacy policy for additional details.

2.3 Order and Transaction Data

We collect information about the orders you place with us, including:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Delivery preferences (pickup or delivery)
• Date, time, and location of orders
• Loyalty points, rewards, and promotional code usage

2.4 Usage Data and Website Analytics

When you visit our website at pizzafactory-eat.click, we automatically collect certain information about your browsing activity and device, including:

• IP address — used to identify approximate geographic location and prevent fraud
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and navigation paths
• Time and date of your visit
• Referring website or source (how you arrived at our site)
• Time spent on pages and bounce rates
• Search terms used on our website

2.5 Cookie and Tracking Technology Data

We use cookies, pixel tags, web beacons, local storage, and similar tracking technologies to collect data about your interaction with our website and services. For detailed information about the types of cookies we use and how to manage them, please refer to Section 10 of this Privacy Policy (Cookie Policy Summary).

2.6 Device Information

We collect technical information about the device you use to access our website, including:

• Device identifiers (mobile device ID, advertising ID)
• Screen resolution and display settings
• Mobile carrier (if applicable)
• Network connection type (Wi-Fi, cellular)

2.7 Communications Data

If you contact our customer service team, submit a review, provide feedback, or communicate with us through any channel, we may collect and retain records of those communications, including emails, chat logs, and call records (where permitted by applicable law).

2.8 Location Data

With your permission, we may collect precise or approximate geographic location data to facilitate accurate delivery services, suggest nearby locations, and personalize your experience. You may disable location services through your device settings at any time.

2.9 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you choose to log in or interact with us via social media)
• Marketing and advertising partners
• Analytics and data providers
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, all of which are intended to deliver, improve, and personalize our food services and digital experience. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery coordination
• Sending order confirmations, receipts, and delivery status updates
• Managing your account and providing customer support
• Processing payments and preventing fraudulent transactions
• Resolving disputes and handling refund or return requests

3.2 Communications and Customer Support

• Responding to your inquiries, complaints, and feedback
• Sending transactional communications (e.g., password resets, account notifications)
• Notifying you of changes to our services, menu, or policies
• Sending operational alerts and safety communications

3.3 Marketing and Promotional Activities

• Sending promotional emails, special offers, deals, and newsletters (subject to your opt-in preferences)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs, contests, and reward campaigns
• Conducting targeted advertising through digital platforms and third-party networks
• Retargeting campaigns to remind you of items or promotions you've shown interest in

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns and customer behavior to improve our website and services
• Conducting internal research and performance measurement
• Testing new features, menu items, and service enhancements
• Monitoring website performance and diagnosing technical issues

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other applicable agreements
• Responding to legal requests, court orders, and governmental inquiries
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public
• Detecting, preventing, and investigating fraud, security breaches, and other prohibited activities

4. Sharing Your Information with Third Parties

Pizza Factory does not sell your personal information to third parties for their own independent marketing purposes. However, we do share information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and contractors to perform services on our behalf, including:

• Payment processors — to securely handle credit/debit card transactions
• Delivery and logistics partners — to coordinate and fulfill food delivery orders
• Email and SMS marketing platforms — to send promotional and transactional communications
• Web hosting and cloud service providers — to host and maintain our website infrastructure
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior
• Customer relationship management (CRM) tools — to manage customer communications and support
• Fraud prevention services — to detect and prevent unauthorized transactions

All service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures consistent with this Privacy Policy.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or protect our legal rights
• Respond to claims that any content violates the rights of others
• Protect the safety and security of our customers, employees, and the general public
• Investigate, prevent, or take action against illegal activities or fraud

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Advertising and Analytics Partners

We may share aggregated or de-identified data with advertising networks, social media platforms, and analytics companies for the purpose of delivering targeted advertisements and measuring campaign effectiveness. Such data does not directly identify individual users.

4.5 With Your Consent

In any other circumstance where we wish to share your personal information with a third party not described in this policy, we will seek your explicit consent before doing so.

5. Data Security Measures

We take the security of your personal information seriously and have implemented a range of administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Security Measures

• SSL/TLS encryption — All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols
• Data encryption at rest — Sensitive data stored in our databases is encrypted
• Firewalls and intrusion detection systems — To monitor and prevent unauthorized network access
• Regular security audits and penetration testing
• Secure access controls — Access to personal data is restricted to authorized personnel only
• Multi-factor authentication — For administrative access to systems containing personal data

5.2 Organizational Security Measures

• Staff training on data privacy and security best practices
• Data minimization principles — we only collect data that is necessary for stated purposes
• Vendor security assessments before engaging third-party service providers
• Incident response procedures to handle data breaches promptly and effectively

5.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including state-level data breach notification laws applicable in the United States. We will provide timely notifications with information about the nature of the breach and recommended actions.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where retention is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Pizza Factory does not sell personal information in the traditional sense, but we may share data with advertising partners, and you have the right to opt out of such sharing.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of service quality because you exercised your privacy rights.

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we honor the following general privacy rights to the extent practicable:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information from our records
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format where technically feasible
• Right to Withdraw Consent: Withdraw consent to marketing communications at any time
• Right to Object: Object to certain uses or processing of your personal information

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request by:

• Email: [email protected]
• Website: pizzafactory-eat.click (via our contact form)

We will respond to your verified request within 45 days of receipt. In cases requiring additional time, we may extend this period by an additional 45 days, and we will notify you of such extension. We may need to verify your identity before processing certain requests to prevent unauthorized access to your information.

You may designate an authorized agent to make a request on your behalf. Authorized agents must provide written authorization from you and verify their own identity before we process requests.

7. Cookie Policy Summary

Our website at pizzafactory-eat.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. Most web browsers also allow you to review and delete cookies that have been previously set.

For more detailed information about the specific cookies we use and your opt-out options, please visit our full Cookie Policy page on our website at pizzafactory-eat.click.

8. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Children's Privacy

Pizza Factory's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and we do not knowingly allow children under 13 to register for accounts or place orders on our platform.

Our practices are governed by the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13 years of age without verifiable parental consent.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We encourage parents and guardians to monitor and guide their children's use of online services and to ensure that minors do not provide personal information on our website without parental consent and supervision.

10. International Data Transfers

Pizza Factory is based in the United States and primarily operates within the United States. Your personal information is collected, stored, and processed in the United States, which may have different data protection laws than the country in which you reside.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

Where we transfer personal data internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable law, including:

• Ensuring that receiving entities maintain adequate data protection standards
• Implementing contractual data protection clauses with international service providers
• Applying appropriate technical and organizational security measures

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services that are not owned or controlled by Pizza Factory. This Privacy Policy applies only to our website at pizzafactory-eat.click and our own services.

We have no control over and assume no responsibility for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through our website before providing them with your personal information.

Our website may include social media sharing features (such as Facebook, Instagram, Twitter/X) that allow you to interact with social networks directly from our site. Your use of these features is governed by the privacy policies of the respective social media platforms.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals.

At this time, our website does not respond differently to DNT browser signals. However, you can use the cookie management options described in Section 7 of this Privacy Policy and your browser settings to control tracking and data collection on our website.

13. Your Opt-Out Rights

You have several opt-out rights regarding how we use your personal information:

13.1 Marketing Communications

You may opt out of receiving promotional emails and marketing communications from us at any time by:

• Clicking the "unsubscribe" or "opt-out" link at the bottom of any marketing email
• Contacting us at [email protected] with your request
• Updating your communication preferences through your account settings on our website

Please note that even after opting out of marketing communications, you will continue to receive transactional and service-related emails (such as order confirmations and account notifications).

13.2 Targeted Advertising

You may opt out of interest-based advertising and data sharing with advertising partners by:

• Adjusting your cookie preferences on our website
• Using the opt-out mechanisms provided by the Digital Advertising Alliance (DAA) at optout.aboutads.info
• Using the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org

13.3 SMS/Text Message Marketing

If you have opted into receiving SMS marketing messages, you may opt out at any time by replying "STOP" to any marketing text message or by contacting us at [email protected].

14. Filing Complaints with Data Protection Authorities

If you believe that your privacy rights have been violated or that we have processed your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so we can address your concerns.

14.1 Contact Us First

Please submit your privacy concern or complaint to:

• Email: [email protected]
• Website: pizzafactory-eat.click

We will investigate and respond to your complaint within 30 days of receipt.

14.2 Filing a Complaint with U.S. Authorities

If you are not satisfied with our response or believe that we are in violation of applicable privacy laws, you have the right to file a complaint with relevant authorities:

State residents outside of California may also have the right to file complaints with their respective state attorney general offices or consumer protection agencies under applicable state privacy laws.

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or the services we provide. When we make material changes to this policy, we will notify you by:

• Posting a prominently visible notice on our website at pizzafactory-eat.click
• Sending an email notification to the address associated with your account (for material changes)
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Legal Basis for Processing (FTC Act and U.S. Law Compliance)

Pizza Factory processes your personal information in compliance with applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including deceptive privacy practices. We are committed to only collecting information that is necessary, relevant, and proportionate to our legitimate business purposes.

Our processing of personal data is based on one or more of the following legal grounds:

• Performance of a contract — Processing necessary to fulfill your food orders and deliver our services
• Compliance with legal obligations — Processing required by applicable federal, state, or local laws
• Legitimate business interests — Processing necessary for our legitimate interests, such as fraud prevention, security, and service improvement, provided these interests are not outweighed by your rights
• Your consent — Processing based on your express consent, such as for marketing communications, which you may withdraw at any time

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For urgent matters or data breach reports, please mark your correspondence as "URGENT — PRIVACY MATTER" in the subject line of your email.

This Privacy Policy was last updated on June 9, 2026. It is effective as of the date stated above. Previous versions of this Privacy Policy are available upon request by contacting us at [email protected].