Terms of Service

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Acceptance of Terms

Welcome to Pizza Factory. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzafactory-eat.click (the "Website") and all related services, features, content, and functionality offered therein (collectively, the "Services").

By visiting our Website, creating an account, placing an order, or otherwise engaging with our Services in any capacity, you expressly agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease all use of our Website and Services. Your continued use of the Website following the posting of any modifications to these Terms constitutes your acceptance of such changes.

These Terms apply to all visitors, users, customers, and anyone else who accesses or uses the Website. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and by doing so, you agree to these Terms on behalf of that entity.

You must be at least 13 years of age to use our Website. If you are under the age of 18, you may use our Services only with the involvement and consent of a parent or legal guardian. By using this Website, you represent that you meet the applicable age requirements.

2. Description of Services

Pizza Factory is a food service business operating in the United States. We offer the following services through our Website and physical operations:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website.
• Menu Information: We provide detailed information about our food products, including ingredients, pricing, and available customizations.
• Account Management: Registered users may create and manage a personal account to track order history, save preferences, and manage payment methods.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discounts, coupon codes, and loyalty rewards programs accessible through the Website.
• Customer Support: We provide customer service to assist with inquiries, complaints, and feedback related to your experience with Pizza Factory.
• Catering Services: We may offer catering services for events and large gatherings, subject to separate terms and availability.

We reserve the right, at our sole discretion, to modify, suspend, discontinue, or restrict access to any portion of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

All food products and menu items are subject to availability. We reserve the right to substitute ingredients or menu items when necessary due to supply shortages, seasonal availability, or other operational considerations. Nutritional information and allergen details provided on our Website are estimates and may vary based on preparation methods, ingredient substitutions, and portion sizes.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and accept responsibility for all activities occurring under your account.
• Promptly notify us of any unauthorized use of your account or any other security breach.
• Use the Website and Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, and federal laws and regulations when using our Services.
• Treat our staff, delivery personnel, and other users with respect and courtesy.
• Provide a valid delivery address and ensure someone is present to receive your order at the designated time.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Website or Services for any fraudulent, deceptive, or unlawful purpose.
• Placing false or fraudulent orders with no intention of completing payment.
• Providing false identity information or impersonating any person or entity.
• Using automated scripts, bots, scrapers, or similar technologies to access, scrape, or extract data from our Website without our prior written consent.
• Attempting to gain unauthorized access to any portion of the Website, server, or database connected to the Website.
• Transmitting any viruses, malware, spyware, or any other malicious or disruptive code through our Website.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Circumventing or attempting to circumvent any technological measures implemented to protect the Website.
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website.
• Using the Website to send unsolicited commercial communications or spam.
• Reverse engineering, decompiling, or disassembling any software component of the Website.
• Collecting or harvesting personal information of other users from the Website.
• Using coupon codes, promotional offers, or loyalty rewards in a manner that violates the applicable promotional terms or constitutes abuse of such programs.
• Posting, uploading, or transmitting any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable.

Violation of these prohibitions may result in immediate termination of your account and access to our Services, and may subject you to civil and/or criminal liability under applicable law.

4. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software — are the exclusive property of Pizza Factory or its licensors and are protected by applicable United States and international intellectual property laws, including but not limited to copyright, trademark, trade dress, and patent laws.

The Pizza Factory name, logo, brand marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Factory or its affiliates or licensors. You may not use such marks without the prior written permission of Pizza Factory. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, Pizza Factory grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website for your personal, non-commercial use only. This license does not include the right to:

• Modify or copy any materials on the Website.
• Use any materials for any commercial purpose or public display.
• Remove any copyright, trademark, or other proprietary notices from materials on the Website.
• Transfer the materials to another person or "mirror" the materials on any other server.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, privacy and publicity laws, and communications regulations and statutes. We reserve the right to seek all available legal and equitable remedies for any such unauthorized use.

If you submit any feedback, suggestions, reviews, or other content to us ("User Content"), you grant Pizza Factory a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for any purpose, including marketing and promotional purposes, without any compensation to you.

5. Payment Terms

5.1 Pricing and Payment

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices for menu items do not include applicable taxes, delivery fees, or service charges unless expressly stated otherwise. The total cost of your order, including all applicable fees and taxes, will be displayed prior to your confirmation of the order.

We accept various forms of payment as indicated on the Website, which may include major credit cards, debit cards, and other approved payment methods. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.2 Order Confirmation and Cancellation

An order is confirmed only upon receipt of our order confirmation notification. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent, contain errors, or cannot be fulfilled due to availability or operational constraints. In the event of a cancellation by us, any payment collected will be refunded in full.

5.3 Refunds and Returns

Due to the perishable nature of food products, all sales are generally final. However, if you are dissatisfied with your order due to an error on our part — such as an incorrect item, missing item, or food quality issue — please contact us within 24 hours of receipt at [email protected]. We will review your concern and, at our sole discretion, may offer a refund, store credit, or replacement order.

5.4 Taxes

You are responsible for all applicable sales taxes, use taxes, and other governmental charges imposed on your purchases. We will collect and remit applicable taxes as required by applicable law.

5.5 Promotional Offers and Discounts

Promotional codes, coupons, and discounts are subject to specific terms and expiration dates. Only one promotional offer may be applied per order unless expressly stated otherwise. We reserve the right to modify, suspend, or terminate any promotional program at any time.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA FACTORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use or inability to use the Website or Services.
• Any errors, omissions, or inaccuracies in the content or information provided on the Website.
• Any unauthorized access to or use of our servers or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Website.
• Any bugs, viruses, or other harmful code transmitted through the Website by any third party.
• Any food allergen reactions or dietary issues arising from the consumption of our food products.
• Any delays, failures, or disruptions in delivery services.

IN NO EVENT SHALL PIZZA FACTORY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA FACTORY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

7. Disclaimers

7.1 As-Is Basis

THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PIZZA FACTORY DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.2 Food and Allergen Disclaimer

While we make every effort to provide accurate ingredient and allergen information, Pizza Factory cannot guarantee that any food item is completely free from allergens, including but not limited to gluten, dairy, nuts, eggs, soy, shellfish, and other common allergens. Our kitchen handles various ingredients, and cross-contamination may occur. Customers with severe food allergies are strongly advised to contact us directly before placing an order and should exercise their own judgment regarding food safety.

7.3 Third-Party Services

Our Website may contain links to third-party websites, services, or applications. These links are provided for your convenience only. Pizza Factory has no control over the content, policies, or practices of any third-party website and accepts no responsibility or liability for them. The inclusion of any link does not imply endorsement by Pizza Factory of the linked site or service.

7.4 Accuracy of Information

We strive to ensure that all information on our Website, including pricing, menu items, and availability, is accurate and up to date. However, we do not warrant that product descriptions, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and refund any payment received.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory, its officers, directors, employees, agents, licensors, service providers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to reasonable attorneys' fees) arising from or related to:

• Your use of or access to the Website or Services.
• Your violation of any provision of these Terms.
• Your violation of any applicable law, rule, or regulation.
• Your violation of any third-party rights, including but not limited to intellectual property rights or privacy rights.
• Any User Content you submit, post, or transmit through the Website.
• Any dispute between you and a third party in connection with the use of our Services.
• Any fraudulent, negligent, or willful misconduct by you.

Pizza Factory reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You agree not to settle any matter without the prior written consent of Pizza Factory.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizza Factory is registered and operates, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any legal action or proceeding arising out of or relating to these Terms or your use of the Website and Services shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action or proceeding in such courts.

These Terms and any disputes arising hereunder are subject to applicable federal consumer protection laws, including those enforced by the Federal Trade Commission ("FTC") under the FTC Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive acts or practices in commerce.

If Pizza Factory operates in or serves customers in California, California residents may have additional rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"), and other applicable California state laws. Please refer to our Privacy Policy for more information about your California privacy rights.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizza Factory in good faith and attempt to resolve the dispute informally. Please send a written description of your dispute to [email protected] with the subject line "Dispute Resolution Request." We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may pursue formal dispute resolution as set forth below.

10.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT AND DISPUTES RELATED TO INTELLECTUAL PROPERTY RIGHTS, YOU AND PIZZA FACTORY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION. THE ARBITRATION SHALL BE CONDUCTED IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION ("AAA"), AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION.

The arbitration shall be conducted in English, and the arbitrator shall apply the substantive law of the applicable state in which Pizza Factory operates. The arbitrator's decision shall be final and binding, and shall not be subject to appeal except on limited grounds provided by applicable arbitration law.

10.3 Class Action Waiver

YOU AND PIZZA FACTORY EXPRESSLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Further, unless both you and Pizza Factory agree otherwise, the arbitrator may not consolidate more than one person's claims.

10.4 Opt-Out of Arbitration

You may opt out of the binding individual arbitration and class action waiver provisions set forth in this Section by sending written notice to us at [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you are opting out of arbitration. If you opt out, any disputes shall be resolved in accordance with Section 9 (Governing Law and Jurisdiction).

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect while you use the Website or Services. Certain provisions of these Terms, by their nature, shall survive the expiration or termination of these Terms, including but not limited to provisions relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution.

11.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website and Services will immediately cease.

11.3 Termination by Pizza Factory

Pizza Factory reserves the right, in its sole discretion, to suspend or terminate your account and access to the Website and Services at any time, with or without notice, for any reason, including but not limited to:

• Your violation of these Terms or any applicable law or regulation.
• Suspected fraudulent, abusive, or illegal activity.
• Conduct that is harmful to other users, Pizza Factory, or third parties.
• Extended periods of account inactivity.
• Operational or business reasons determined at our sole discretion.

11.4 Effect of Termination

Upon termination of your account, all licenses and rights granted to you under these Terms will immediately cease. Any outstanding orders that have been confirmed prior to termination will still be fulfilled unless the termination was due to fraudulent activity. Pizza Factory shall not be liable to you or any third party for any termination of your account or access to the Services.

12. Changes to Terms

Pizza Factory reserves the right to modify, amend, or update these Terms of Service at any time, in its sole discretion. We will notify you of material changes by posting the updated Terms on this page with a new "Last Updated" date. In certain circumstances, we may provide additional notice, such as by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to be bound by the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and Services.

No amendment to these Terms shall be valid unless made in writing and posted on this Website. Verbal representations or promises made by any Pizza Factory employee or representative shall not constitute a modification of these Terms.

13. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with the law of any jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision under this Section shall not affect the validity and enforceability of the rest of these Terms.

The failure of Pizza Factory to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any provision of these Terms in one instance shall not be deemed to be a continuing waiver or a waiver in any other instance.

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Pizza Factory on the Website, constitute the entire agreement between you and Pizza Factory with respect to your use of the Website and Services, and supersede all prior or contemporaneous communications, proposals, agreements, and understandings, whether written or oral, between you and Pizza Factory relating to the subject matter hereof.

14. Additional Provisions

14.1 Force Majeure

Pizza Factory shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, acts of government, labor disputes, supply chain disruptions, power outages, internet service interruptions, or any other event of force majeure.

14.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Pizza Factory. Pizza Factory may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this provision shall be null and void.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies, guidelines, or addenda published by Pizza Factory on the Website, constitute the entire agreement between you and Pizza Factory concerning your use of the Website and Services. These Terms supersede all prior discussions, agreements, and understandings of any kind between you and Pizza Factory.

14.4 No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights, benefits, or remedies upon any person other than the parties hereto. Nothing in these Terms shall create or be deemed to create a partnership, joint venture, employment, or franchise relationship between you and Pizza Factory.

14.5 Headings

The section headings used in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

14.6 Electronic Communications

By using our Website and Services, you consent to receive communications from us electronically, including via email or notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

15. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you need to contact us for any reason related to our Services, please reach out to us using the following contact information:

We will make every effort to respond to your inquiry within a reasonable timeframe. For urgent matters regarding food safety, allergies, or order-related emergencies, please contact us directly via email at [email protected] and mark your message as urgent.